Max HQ Support

Contact Max HQ support

Email [email protected] for help with the app. You do not need to sign in to contact us.

Include your organization name, app version, iPhone model, iOS version, what you were doing and the error message. If you attach a screenshot, hide personal and payroll information. Never send passwords, sign-in codes or API keys.

Max HQ connects to an existing MaxERP organization. Your employer or workspace administrator manages your access, work records, attendance rules, approvals and published payslips. For corrections to those records, contact your HR team or administrator.

Sign-in and workspace access

Use the email address associated with your organization account. Use the password-reset option on the sign-in screen if needed. If your account is inactive or your workspace is unavailable, ask your administrator to check your membership and access.

Attendance and device permissions

Your organization decides which attendance methods and locations are permitted. Allow location access when checking in or out if your site requires it. Camera access is needed to scan a site QR code or photograph a document. If a permission was denied, open iPhone Settings, find Max HQ and review its permissions.

For a missed or incorrect punch, contact HR and use the attendance correction workflow available to your workspace. Support cannot bypass your employer’s location or approval rules.

Leave, payslips, documents and HR requests

Balances, approvers and available documents come from your organization. Payslips appear after your organization makes them available. Missing features may reflect your role or enabled modules. Use HR Support in the app for workplace enquiries, or contact your administrator.

Max AI and voice input

Max AI can explain information and guide you to the relevant screens. Review its answers: they may be incomplete or incorrect. You remain responsible for reviewing and submitting actions through the normal app workflows.

Max AI uses OpenAI. The app asks for permission before sending your chat and relevant work information. You can decline and continue using the other employee tools. Withdraw sharing permission in AI Settings to stop future AI requests until you consent again.

Dictation requires microphone and speech-recognition permission. It creates an editable draft; review the text before sending. If Max AI is temporarily unavailable, try again later or email support.

Privacy and account requests

Read the Max HQ privacy notice for data handling and permissions. For access, correction, account closure or deletion requests, use our account and data request instructions or email [email protected].