Data Deletion Instructions

MaxERP Data Deletion Instructions

Responsible Entity: MERP TECHNOLOGIES L.L.C (United Arab Emirates)

Dedicated Deletion Mailbox: [email protected]

Response Commitment: Acknowledged within 2 business days; completed within 1 month

At MERP TECHNOLOGIES L.L.C, we respect your right to control your personal and organizational data. These instructions describe how customer organizations, authorized account administrators, and individuals can request the deletion or erasure of data stored within the MaxERP platform, including data processed through our official Meta WhatsApp Business API integration.

1. How to Request Data Deletion

To initiate a formal data deletion or erasure request, please submit an email to our privacy team following the procedure below:

Step 1: Submit Your Request by Email

Send an email to: [email protected]
Subject line: MaxERP data deletion request

Step 2: Provide Identification & Scope Details

Please include the following details in your message:

Your full name and professional role/title.
The name and registered email of your MaxERP organization/workspace.
If the request relates to a WhatsApp Business integration, provide the connected business phone number or other information sufficient to identify the connection (the WhatsApp Business Account / WABA ID may optionally be included if known).
A clear description of the specific data categories you wish to delete (e.g., all customer chat history, uploaded media documents, specific contact records, or entire organizational account).

Security Notice: For your protection, never include passwords, secret tokens, private API keys, or credit card numbers in your deletion request.

Step 3: Verification of Authority

Because data deletion is permanent and irreversible, we verify the requester's identity and organizational authority before executing any purging operations. We will contact you at your verified organizational email address to confirm the request.

2. What Happens Next & Service Commitments

Our privacy and engineering teams process eligible deletion requests in accordance with the following operational commitments:

Acknowledgment: We acknowledge receipt of deletion requests within 2 business days.
Resolution Timeline: We complete eligible deletion requests, or provide a reasoned response explaining any statutory records that must be retained, within one calendar month of receipt.
Written Confirmation: Once data removal is verified, we send an official completion notice confirming the categories of data purged and the effective timestamp.

3. Disconnecting WhatsApp vs. Requesting Data Deletion

Crucial Distinction: Disconnecting your WhatsApp Business Account from MaxERP via the platform settings disables the active connection in MaxERP. However, disconnecting does not by itself erase messages, media, customer records, or shared business documents previously stored in MaxERP.

If you wish to purge historical WhatsApp conversations, contact records, or stored media after disconnecting, you must submit a deletion request to [email protected] as outlined above.

Note: Deleting records in MaxERP does not delete copies independently stored on message recipients' private devices, Meta's independent servers, or other third-party services.

4. Scope of Deletion and Permissible Exceptions

Data Covered by Deletion Requests

Inbound and outbound WhatsApp message content, transcripts, and metadata.
Stored message attachments (images, audio, video, PDF documents).
Customer contact profile names, phone numbers, and conversation tags.
Integration credentials, authorization tokens, and API secret references.
User accounts and profile metadata associated with the workspace.

Statutory Retention Exceptions

Certain records may be exempt from immediate deletion where MERP TECHNOLOGIES L.L.C or our customer business is legally obligated to retain them under applicable UAE laws and regulations:

Financial and Accounting Records: Finalized VAT tax invoices, billing ledgers, and payment receipts must be retained in accordance with UAE commercial and tax compliance requirements.
Labor and Employment Records: Executed employment agreements, statutory gratuity records, and wage protection records (WPS) subject to UAE Ministry of Human Resources and Emiratisation (MOHRE) retention mandates.
Active Legal and Dispute Holds: Records subject to an ongoing legal dispute, regulatory audit, or lawful court subpoena.

Where an exception applies, we clearly explain the legal basis, specific records retained, and their applicable retention duration in our response.

5. Backup Snapshots and Retention

Encrypted system backups are maintained for disaster recovery and business continuity purposes, accessible only to authorized technical operations personnel. Backups are routinely overwritten according to standard lifecycle procedures. Where historical backups are restored, eligible deletion records are re-applied to prevent restored data from re-entering active production environments.

6. Inquiries and Escalations

If you have questions regarding our data retention schedules, need assistance locating your connection identifiers, or wish to follow up on a pending deletion request, please contact:

MaxERP Support Team
MERP TECHNOLOGIES L.L.C
United Arab Emirates
Email: [email protected]

For additional details on our platform data handling practices, please refer to our full Privacy Policy and our Terms of Service.

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