Max HQ Account & Data Requests

Request account closure or deletion

Max HQ uses an existing organization account. Your employer or workspace administrator manages membership and employment records. Removing the app from your device or signing out does not close the account or delete those records.

1. Email [email protected] with the subject “Max HQ account and data request”. You do not need to sign in to submit a request.
2. Provide your account email, organization name and whether you want account closure, deletion of specific data (such as AI conversations), a copy of your data or a correction.
3. We will verify the request and coordinate with your organization where it controls the records. Do not include passwords, one-time codes or identity documents in your initial email.

What happens next

Our platform deletion process describes request handling, timelines and retention exceptions. Closing access and deleting business records are different actions. Some payroll, employment, accounting, security or legal-hold records may need to be retained. We will explain limitations that apply to your request. Backups may remain until their normal retention cycle expires.

Withdrawing AI sharing permission stops future AI requests until you consent again; it does not automatically delete previous conversations. Specify AI conversations in your request if you want those records reviewed for deletion.

Other help

For sign-in or app problems, visit Max HQ support. For an overview of information handled by the app, read the Max HQ privacy notice.